Service
Delivery and Returns
Clear, honest and handled personally. Here is exactly what to expect once you have chosen your piece.
Delivery
We deliver across Lagos and throughout Nigeria, and internationally to the UK, US, Canada and beyond.
Delivery options, costs and timing depend on your address and the piece you choose. We confirm everything with you on WhatsApp before you pay.
Made to order
Some pieces are made to order. The expected lead time is shown on the piece, and we keep you updated on WhatsApp until it is ready.
Packaging
Every gold order arrives in our signature jewellery box and branded paper bag.
The Drawer Safe Lock is sold separately. Add one to a gold order and it travels inside the same branded packaging with no extra delivery charge. Ordered on its own, delivery is paid by the customer.
Damage in transit
If a piece is damaged in transit, please tell us straight away with photos. We repair it, or refund the damaged component, within a reasonable time frame.
Returns
If you need to return a piece, please send it back to us immediately.
We will resell it, and you will be paid once it sells, at the rate at that time. Otherwise, we are unable to offer refunds.
Vivid Karats does not buy back used gold.
Questions about your delivery?
Message Us on WhatsApp