Legal
Privacy Policy
Last updated 29 Oct 2026
Last updated: [DATE]
This policy explains what personal information Vivid Karats collects, why we collect it, and the choices you have. We wrote it in plain English. If anything is unclear, message us and we will explain.
Who we are
Vivid Karats is operated by [REGISTERED BUSINESS NAME], registered in Nigeria under number [CAC REGISTRATION NUMBER], with its address at [REGISTERED ADDRESS]. We are the data controller for the information described here.
You can contact us about privacy on WhatsApp at +234 708 077 3223. Our Data Protection Officer is [DPO NAME OR ROLE].
Because we serve customers in the United Kingdom, we also follow the UK General Data Protection Regulation. [IF APPOINTED: Our UK representative is [UK REPRESENTATIVE NAME AND ADDRESS].]
What we collect
When you enquire or buy. When you tap "Enquire on WhatsApp", our website records which pieces you asked about, the page you came from, and the campaign link that brought you to us (for example a TikTok video). WhatsApp then shares your name and phone number with us when you send the message. To complete a sale we collect your name, phone number, delivery address and, where needed, email address.
When you ask to be notified. If you join a waitlist for a piece, we store your WhatsApp number or email address and the piece you are waiting for.
When you search. We record the words searched on our site and how many results appeared. We do not link searches to your identity.
When you browse. With your permission, analytics and advertising tools (Meta, TikTok and Google) collect information about your device and how you use our site. See our Cookie Policy.
When you share a review. If you send us a photo, video or testimonial, we only publish it with your written consent, using your first name or initials.
We do not collect payment card details on this website.
Why we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Answering your enquiry and arranging your order and delivery | Taking steps at your request before a contract, and performing the contract |
| Keeping sales and accounting records | Legal obligation |
| Notifying you when a piece is available | Your consent |
| Understanding which pieces and content people like | Our legitimate interest in improving our service |
| Measuring and improving our advertising | Your consent (given through our cookie banner) |
| Publishing customer reviews | Your consent |
You can withdraw consent at any time. Withdrawal does not affect anything we did before.
Who we share it with
We share only what each partner needs:
- Our gold supplier and delivery partners, so your order can be prepared and delivered (name, phone number and delivery address).
- Technology providers that host our website and data, including Supabase and Vercel.
- Meta (WhatsApp, Facebook and Instagram), TikTok and Google, for messaging and, only with your consent, advertising measurement.
- Authorities, where the law requires it.
We never sell your personal information.
International transfers
Some of our providers and our supplier are based outside Nigeria and the United Kingdom, including in the United Arab Emirates, the European Union and the United States. When your information leaves Nigeria or the UK, we rely on the safeguards permitted by the Nigeria Data Protection Act 2023 and UK GDPR, such as adequacy decisions or contractual protections. [CONFIRM SAFEGUARDS WITH EACH PROVIDER.]
How long we keep it
- Enquiries that do not become a sale: [24 MONTHS].
- Sales records: [6 YEARS], to meet tax and accounting rules.
- Waitlist contacts: until you are notified or ask us to remove you, and no longer than [12 MONTHS].
- Consent records: [6 YEARS], so we can show your choices were respected.
Your rights
Under the Nigeria Data Protection Act 2023 and UK GDPR you can ask us to:
- give you a copy of your information;
- correct anything inaccurate;
- delete your information where we no longer need it;
- restrict or object to how we use it;
- send your information to you or another provider in a usable format;
- stop using it for marketing, at any time.
Message us on WhatsApp at +234 708 077 3223. We will reply within 30 days.
If you are unhappy with our answer, you can complain to the Nigeria Data Protection Commission (ndpc.gov.ng) or, in the UK, the Information Commissioner's Office (ico.org.uk).
Children
We sell gold for babies and children, but we only deal with adults. We do not knowingly collect personal information from anyone under 18.
Keeping your information safe
We limit access to authorised team members, use encrypted connections, and protect our systems with access controls. No system is perfect, and we will tell you and the regulator promptly if a breach affects you, as the law requires.
Changes
We will update this page when our practices change and show the date at the top.